Legal

Privacy Policy

Last updated: 27 July 2026

This Privacy Policy explains how Guardian Escrow collects, uses, and protects your personal information, in line with the Protection of Personal Information Act, 2013 (POPIA).

1. Information we collect

• Account details: name, email, and authentication data.
• Transaction data: amounts, milestones, counterparties, and status.
• Evidence you upload: photos, videos, and documents attached to requests.
• Technical data: device, browser, and usage logs.

2. How we use it

To operate escrow transactions, verify identity, prevent fraud, provide support, meet legal obligations, and improve the service.

3. Sharing

We share personal information only with payment partners, identity/compliance providers, and authorities where legally required. We do not sell your personal information.

4. Storage and security

Data is stored securely; payment credentials are tokenised with a licensed partner. Uploaded media is access-controlled to the account that owns the request.

5. Your rights (POPIA)

You may request access to, correction of, or deletion of your personal information, and may object to certain processing. Contact us to exercise these rights.

6. Retention

We keep records for as long as needed to provide the service and to meet legal and financial-record obligations, after which they are deleted or anonymised.

7. Cookies

We use essential cookies for authentication and security. Non-essential cookies, if any, are used only with your consent.

8. Contact / Information Officer

Privacy queries: privacy@guardianescrow.example.

This document is a starting template and is not legal advice. Have it reviewed by a qualified attorney and confirm your POPIA Information Officer registration before you rely on it in production.